IT Services

Task Overview: 

• Carry out all website updates

• Maintain and develop a database for ongoing order entries

• Respond and engage with all customers via the online chatbox

• Generate and release email newsletters as needed (Coupons, Special offers, Announcements)

• Photography as requested and needed

• Content generation for new website section or for public communications

• Send out "Email Confirmations" for new orders received to all customers in real-time

• Troubleshoot and correspond with Stripe/Paypal as needed and requested

• Train new team members on Customer Retention Manager system (CRM)

• Moderate and respond to all Forum inquiries in the LFK Forum section

• Build out maintain API connections for incoming orders, then ensure order daily order summary report goes out. 

• Generate Blog posts as needed and requested - then share blog content on Social media 

• Update and maintain "employee of the month" as needed and instructed

• Transition website to new platforms or versions as new releases come out

• Graphic design as needed for coupons or upcoming events

• Update and add "Upcoming Events" to the website as needed and instructed. 

• Connect and migrate approved third party vendor online orders into one data set for LFK.

• Weigh in on ongoing operational initiatives which may lead to improved customer satisfaction